Job Description CE

Designation: Officer

Function Area: Customer Excellence
Location: Dhaka City

Job Responsibilities:
-Manage a large number of incoming calls & outgoing calls
-Make the schedule and follow up as per company policy
-Familiarity with CRM systems and practices
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-Handle customer complaints, request, queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents -Data analysis, make the report, deal with different customer-related survey
-Coordination with inter department
-Assist with placement of orders, refunds, or exchanges
-Take all necessary information and other pertinent information such as addresses and phone no.
-Work with the customer service manager to ensure proper customer service is being delivered
-Have the mentality to work in shifting duty Roster 24/7 (Day, evening, night)
-Ability to work under pressure.
-Good Knowledge of Microsoft Office(Word and Excel), email, and Google.
-Other work which assigned by manager.
The typical daily tasks include:
• Reporting/report preparing,
• Analyzing,
• Leadership,
• Team player.
Educational Requirements: Minimum Graduate

Experience Requirements:
• The applicants should have experience in the following business areas:
o ISP and Cable Television Service.
Compensation and Benefits
• Salary – negotiable,
• Two Festival Bonus,
• Provident Fund as per Company Policy,
• Mobile bill Allowance,
• Other benefits as per Company Policy.

Mail your profile to before 31st January 2021.